Last Updated: June 12, 2026
1. Introduction
This Privacy Policy explains how IO Eats (“IO Eats”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use the IO Eats mobile application, website, and related services.
By using IO Eats, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Mobile phone number
- Delivery addresses
- Account credentials
- Customer support communications
- Order preferences and special instructions
Order Information
We may collect information relating to orders placed through the platform, including:
- Order history
- Transaction records
- Restaurant selections
- Delivery details
Payment Information
Payments are processed through authorized third-party payment providers. IO Eats does not store complete payment card information on its systems.
Location Information
With your permission, IO Eats may collect precise or approximate location information to facilitate deliveries, improve order accuracy, determine delivery availability, and provide location-based features.
Location services may be disabled through your device settings, although certain features of the platform may not function correctly as a result.
Device Information
We may automatically collect certain technical information including:
- Device type
- Operating system
- IP address
- Browser information
- Application version
- Diagnostic and crash information
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process and fulfill orders
- Facilitate deliveries
- Provide customer support
- Administer loyalty programs and promotions
- Send service-related notifications
- Improve our products and services
- Detect and prevent fraud
- Comply with legal obligations
- Protect the security and integrity of our platform
4. Sharing of Information
We may share information with:
Restaurant Partners
To process and fulfill your orders.
Delivery Partners
To facilitate delivery services.
Payment Service Providers
To securely process payments.
Service Providers
Including customer support providers, cloud hosting providers, technology vendors, communication providers, and operational partners.
Legal Authorities
Where required by applicable law, court order, governmental request, or regulatory obligation.
IO Eats does not sell personal information to third parties.
5. Third-Party Services
To provide and improve our services, IO Eats may share limited information with trusted third-party service providers, including:
Payment Processing
We use Paymob and other authorized payment service providers to securely process payments made through the platform.
Payment information is processed directly by the payment provider in accordance with its own privacy policies and security standards.
Advertising and Marketing
We use Meta technologies, including the Meta Pixel and Meta SDK, to measure advertising performance, improve marketing campaigns, and deliver relevant advertising content.
These technologies may collect information about device activity, app usage, and interactions with our services.
Customer Communication
We use Gallabox and similar communication platforms to facilitate customer support, notifications, order updates, marketing communications, and service-related communications.
Restaurant and Order Management
We use restaurant and order management systems and related operational tools to manage restaurant operations, orders, inventory, customer support, and order fulfillment.
Service Providers
We may also engage cloud hosting providers, technology vendors, customer support providers, and business partners who process information on our behalf and only for authorized business purposes.
All third-party providers are required to maintain appropriate safeguards for personal information and may only process information in accordance with applicable laws and contractual obligations.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with legal and regulatory obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
7. Account Deletion
Users may delete their account directly through the IO Eats mobile application.
Upon account deletion, your profile information, saved addresses, preferences, and other personal information associated with your account will be deleted or anonymized within a reasonable period, except where retention is required by applicable law, taxation obligations, fraud prevention, security investigations, dispute resolution, or enforcement of legal rights.
Historical transaction records may be retained where legally required.
Deleted accounts may not be recoverable.
8. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Marketing Communications
You may choose to receive promotional communications from IO Eats.
You may unsubscribe from marketing communications at any time through application settings or by following unsubscribe instructions contained within communications.
Service-related communications may continue to be sent where necessary to provide our services.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Object to certain processing activities
Requests may be submitted to hello@theiokitchen.com.
11. Children’s Privacy
IO Eats is not directed toward children under the age of 13 and does not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted within the application and/or on our website together with an updated revision date.
Continued use of IO Eats after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
IO Eats
Muscat, Sultanate of Oman
Email: hello@theiokitchen.com