These terms and conditions (“T&Cs”) shall, where applicable, apply to IO Eats Subscribers and shall be read in conjunction with the Letter of Agreement (“LOA”). In the event of any conflict or inconsistency between these T&Cs and the LOA, or any other agreement or terms and conditions entered into between the Parties, these T&Cs shall prevail, unless expressly stated otherwise in writing duly executed by both Parties.
Unless otherwise defined in the Letter of Agreement (“LOA”), the following terms shall have the meanings set forth below and shall apply throughout this Agreement:
3.1. IO Eats, through its Platform, provides one or more of the services as defined herein to its Subscribers and as agreed upon in the LOA subject to the provisions of this Agreement.
3.2. The Parties may agree from time to time on additional services to be provided by IO Eats to the Subscriber, such additional services agreed upon in the Letter of Agreement or any other agreement shall be governed by these T&Cs, and the fees for such services, if any, shall be payable in accordance with Clause No.5 of these T&Cs, unless otherwise agreed between the Parties in a separate agreement.
4.1 Menu Availability and Modifications
The Parties shall mutually determine, from time to time, the specific items from the Subscriber’s Menu to be made available to Customers via IO Eats’ Platforms. IO Eats may, at its sole discretion, grant the Subscriber direct access to the platform for the purpose of independently modifying or updating its Menu.
In the event the Subscriber does not have such access, and wishes to make any changes to the Subscriber’s Menu—including, but not limited to, the addition of new items, removal of existing items, or any material modifications to the composition, description, or pricing of listed items—the Subscriber shall provide IO Eats with no less than three (3) days’ prior written notice of such intended changes.
The Subscriber shall remain solely and fully responsible for the accuracy, completeness, and legality of all content within the Subscriber’s Menu. IO Eats shall bear no responsibility or liability whatsoever for any errors, omissions, or misrepresentations in the Subscriber’s Menu, or any consequences arising therefrom.
4.2 Provision of Menu Information
The Subscriber shall continuously provide IO Eats with up-to-date, accurate, and complete information regarding its Menu, including but not limited to item descriptions, ingredient details, allergen information, prices, and high-resolution photographs, for the purpose of publication on IO Eats’ Platforms.
4.3 Special Offers and Promotional Discounts
The Subscriber may, at its discretion, offer promotional discounts or special offers exclusively to Customers ordering via IO Eats’ Platforms. In such cases, the Subscriber shall notify IO Eats of the proposed offers at least seventy-two (72) hours prior to their intended launch date.
The Subscriber shall be responsible for securing and providing IO Eats with all necessary regulatory approvals required for such promotions, including, but not limited to, approvals from the Ministry of Commerce, Industry and Investment Promotion and the Consumer Protection Authority. IO Eats shall not be obligated to publish or promote such offers unless and until all required approvals are received in a timely manner.
5.1 Pricing Consistency and Transparency
The prices of the Subscriber’s Menu items listed on IO Eats’ Platforms, including any applicable Delivery Fees and minimum order amounts charged to Customers, shall be consistent with the prices published in the Subscriber’s physical premises. All prices must be inclusive of Value Added Tax (“VAT”), where applicable. The Subscriber agrees to maintain competitive pricing on IO Eats’ Platforms at all times.
5.2 Service Fees Payable to IO Eats
In consideration for the services rendered by IO Eats under this Agreement, IO Eats shall be entitled to receive from the Subscriber the Registration Fees, Monthly Subscription Fees, and the Commission and Fees, all as defined herein and as further specified in the LOA.
5.3 Authorization to Collect Customer Payments
Upon execution of this Agreement and commencement of services, the Subscriber hereby authorizes IO Eats to:
(i) accept payments for Orders on the Subscriber’s behalf; and
(ii) collect all amounts paid by Customers for Orders placed through IO Eats’ Platforms via Electronic Payments.
The Subscriber shall remain obligated to pay to IO Eats all applicable Commission and Fees in accordance with the LOA.
5.4 Issuance of Summary Report
Within ten (10) Business Days following the end of each calendar month, IO Eats shall provide the Subscriber with a monthly statement (the “Summary Report”) detailing:
(i) all Orders received from Customers and forwarded to the Subscriber; and
(ii) the total amounts due to the Subscriber, net of Commission and Fees, applicable bank charges, and any other agreed deductions.
The validity and enforceability of such fees shall not be affected by any dispute concerning the Summary Report or any related invoice. Should the Subscriber dispute any aspect of the Summary Report, it must notify IO Eats in writing within fourteen (14) Business Days from the date of its issuance (the “Review Period”). Failure to provide such notice within the Review Period shall render the Summary Report final and binding on the Subscriber.
5.5 Remittance of Net Proceeds
Subject to clause 5.4, IO Eats shall remit the net amount due to the Subscriber within ten (10) Business Days following the expiry of the Review Period, on a weekly basis Payment shall be made via electronic bank transfer to the Subscriber’s account as designated in the LOA, after deduction of all applicable Commission and Fees.
5.6 Negative Balances and Withholding of Services
If, in any given period, the Commission and Fees due to IO Eats exceed the total payments collected on behalf of the Subscriber, resulting in a negative balance, the Subscriber shall pay such outstanding balance to IO Eats within seven (7) Business Days from the end of the Review Period. Failure to make such payment within the stipulated time shall entitle IO Eats to suspend or withhold any and all services until full payment is received, without prejudice to any other legal remedies available to IO Eats.
5.7 Recordkeeping
Each Party shall maintain complete, accurate, and verifiable records, supported by appropriate documentation, of all Summary Reports and financial transactions arising under this Agreement. Such records shall be maintained in accordance with generally accepted accounting principles and applicable laws and regulations of the Sultanate of Oman, for the duration required by law.
5.8 Tax Obligations
Each Party shall be solely responsible for the payment of its own taxes, including, without limitation, VAT and any other levies or governmental charges, arising from or in connection with the performance of this Agreement.
5.9 VAT Treatment of Amounts
Unless expressly stated otherwise, all monetary amounts referenced in these T&Cs, the LOA, or any other agreement between the Parties shall be deemed to be inclusive of VAT, where applicable.
5.10 Subscriber Tax Liability
The Subscriber shall be fully liable and responsible for the payment of any taxes, charges, or levies imposed by any governmental or regulatory authority in connection with the services provided by IO Eats, whether such taxes are applicable at the time of subscription or imposed thereafter.
6.1 IO Eats shall transmit each Order placed by a Customer to the Subscriber using the mutually agreed communication method, within the agreed timeframe, via the designated electronic connection.
6.2 Upon receipt of an Order from IO Eats, the Subscriber shall, within five (5) minutes, either:
(i) confirm acceptance of the Order; or
(ii) notify IO Eats that the Order cannot be fulfilled due to either timing constraints or unavailability of the Ordered Products. This prompt response is required to enable IO Eats to update the Customer accordingly.
6.3 The Subscriber shall fulfil each Order as follows:
(i) ensure completion within the agreed Delivery Time or Pick-Up Time upon acceptance via the IO Eats app;
(ii) package the Order appropriately and in compliance with applicable health and safety regulations; and
(iii) prepare the Order for collection by the designated Rider Fleet or for Customer Pick-Up at the Subscriber’s premises, in line with the estimated driver arrival time.
The Subscriber shall prioritize all Orders transmitted by IO Eats to meet the required preparation and delivery timelines.
6.4 The Subscriber shall ensure that Orders are handed over exclusively to the correct recipient—either the assigned driver or the Customer, as applicable. In cases of incorrect delivery, such as an Order being provided to the wrong Customer, the Customer may be entitled to a refund or compensation. IO Eats shall have the right to recover such amounts from the Subscriber pursuant to Clause 6.13 of these T&Cs.
6.5 The Subscriber shall provide Customers with a suitable waiting area in the event an Order is not ready for immediate handover.
6.6 IO Eats shall not be liable for any delay or failure in Order delivery attributable to the Subscriber’s actions or omissions.
6.7 The Subscriber shall ensure that all fulfilled Orders correspond accurately to the Customer’s original Order, are properly packaged for delivery or pick-up, and comply fully with all relevant laws and regulations governing food and non-food packaging within the Sultanate of Oman.
6.8 IO Eats shall not be held liable for any damages or losses resulting from Customer actions or omissions, including but not limited to refusal to accept an Order, absence at the delivery address, or failure to collect a Pick-Up Order.
6.9 IO Eats reserves the right, at its sole discretion, to define or amend the territorial coverage (“Coverage”) of its services. IO Eats shall inform the Subscriber in writing of any changes to the Coverage.
6.10 The Subscriber shall exercise due care, skill, and diligence consistent with industry best practices in preparing and processing Orders received via IO Eats.
6.11 The Subscriber shall be fully responsible for fulfilling any refund or Partial Refund requests arising from its own acts or omissions, including but not limited to incomplete, incorrect, or poor-quality Orders. Refunds or Partial Refunds granted in such cases shall not reduce or eliminate the Commission and Fees owed to IO Eats, which shall be calculated based on the original Order value.
6.12 In the event an Order is cancelled by a Customer due to a fault attributable to the Subscriber—including, but not limited to, significant delivery delays, incorrect, missing, defective, or spilled items, quality concerns, or inadequate packaging—IO Eats may, at its sole discretion, issue a full refund and/or provide reasonable compensation to the Customer (“Customer Compensation”). Any such amounts, including refunded Delivery Fees, Commission and Fees, and Customer Compensation, shall be invoiced to the Subscriber on a monthly basis, in accordance with Clause 5 of these T&Cs.
6.13 The subscriber is fully responsible for handling all customer inquiries, complaints, and feedback. IO Eats may route customer communications to the subscriber but bears no responsibility for the outcome or resolution of such communications.
7.1 IO Eats reserves the right to suspend the services provided to the Subscriber via its Platform if the Subscriber’s performance or service levels fall below the agreed operational standards. Suspension may remain in effect until the Subscriber demonstrates measurable improvement. Grounds for suspension include, but are not limited to, the following conditions measured over any continuous seven (7) day period:
7.1.1 The cancellation rate of Orders attributable to the Subscriber exceeds three percent (3%).
7.1.2 The Subscriber’s average response time to accept or reject Orders exceeds five (5) minutes.
7.1.3 The rate of manual intervention—via calls or transmissions between IO Eats' call center and the Subscriber—exceeds five percent (5%).
7.1.4 The proportion of Customer contacts (including calls, chats, and emails) related to Orders exceeds five percent (5%).
7.1.5 The average time taken by the Subscriber to hand over an Order to the assigned driver exceeds five (5) minutes.
7.1.6 A dispute arises between the Subscriber and any third party concerning the use of the Subscriber’s trademark, commercial name, or brand name. In such cases, IO Eats may suspend the Subscriber’s account for up to thirty (30) days or until a final judgment is issued by a competent court—whichever occurs first. If the dispute remains unresolved beyond the thirty (30) day suspension period, IO Eats may, at its sole discretion, terminate this Agreement without further notice.
8.1 During the term of this Agreement and for a period of two (2) years thereafter, each Party (the “Recipient”) shall use all reasonable efforts to ensure that its employees, agents, and representatives maintain the confidentiality of all Confidential Information received from the other Party (the “Disclosing Party”). The Recipient shall apply at least the same degree of care used to protect its own confidential information, and in any case, not less than a reasonable standard of care.
8.2 The Recipient shall not disclose the Disclosing Party’s Confidential Information to any third party without the prior written consent of the Disclosing Party. Any approved disclosure shall be used solely for the purposes outlined in this Agreement and no other.
8.3 The obligations of confidentiality under Clauses 8.1 and 8.2 shall not apply to any information that the Recipient can clearly demonstrate:
8.3.1 was publicly available at the time of disclosure, or subsequently became publicly available through no fault of the Recipient;
8.3.2 was known to the Recipient, or otherwise in its possession, prior to disclosure by the Disclosing Party;
8.3.3 was disclosed by a third party who had the lawful right to make such disclosure without breaching any duty of confidentiality; or
8.3.4 was independently developed by the Recipient without use of or reference to the Disclosing Party’s Confidential Information, as evidenced by written records.
8.4 Nothing in this Agreement shall prevent the Recipient from disclosing Confidential Information when required by applicable law, regulation, court order, or governmental authority. Where legally permissible and practicable, the Recipient shall promptly notify the Disclosing Party prior to such disclosure to allow the Disclosing Party the opportunity to contest the disclosure or seek appropriate protective measures. Only the minimum necessary portion of the Confidential Information shall be disclosed in such instances, and the Recipient shall use reasonable efforts to ensure continued confidentiality.
8.5 The Recipient acknowledges that monetary damages may be insufficient to remedy a breach of this Clause 8. Accordingly, the Disclosing Party shall be entitled to seek equitable relief, including but not limited to injunctive relief or specific performance, without the need to prove actual damages, and without prejudice to any other legal remedies available.
9.1 The Subscriber acknowledges and agrees that IO Eats may publish customer-generated content—such as ratings, comments, and social media posts—related to the Subscriber and its orders on the IO Eats Platform. While IO Eats reserves the right, at its sole discretion, to remove reviews deemed explicit, offensive, or derogatory, it is under no obligation to edit or delete any customer reviews. IO Eats accepts no responsibility or liability for the content or impact of such reviews.
9.2 The Subscriber agrees to:
(a) promptly display marketing materials provided by IO Eats upon request, including but not limited to tent cards, door stickers, chef posters, and in-store signage;
(b) actively promote the ordering services available through IO Eats to its customers; and
(c) feature the IO Eats logo on its digital and physical marketing assets and campaigns.
9.3 The Subscriber shall not, under any circumstances, encourage Customers who have placed orders through IO Eats to place future orders directly with the Subscriber outside of the IO Eats Platform.
9.4 The Subscriber, including its employees, contractors, or affiliates, shall not market its own ordering channels, services, third-party brands, or products through any IO Eats platform, service, or associated materials. This includes, but is not limited to, distributing flyers in delivery bags, or using IO Eats-facilitated communication tools such as SMS or digital messaging platforms for unsolicited promotional purposes.
10.1 In order to facilitate order processing, IO Eats shall provide the Subscriber with access to its proprietary software system (the “Software”) prior to the Commencement Date as set out in the LOA. The Subscriber agrees to use the Software in a professional, competent, and proper manner for the processing of all Customer orders. The Software is provided to the Subscriber on a non-exclusive license basis for an initial term of twelve (12) months from the Commencement Date, and shall automatically renew for successive terms, unless the Agreement is earlier terminated, in which case the license shall terminate concurrently.
10.2 Ownership of the Software shall remain solely with IO Eats. The Subscriber shall exercise due care in using the Software installed on its devices, including any embedded software, operating systems, updates, new versions, or replacements. The Subscriber shall not copy, modify, reverse engineer, or attempt to access the source code of the Software without IO Eats' prior written consent. IO Eats reserves the right to update or upgrade the Software periodically on the Subscriber’s systems.
10.3 The Subscriber shall ensure that its personnel receive adequate training and maintain the necessary knowledge and skills to use and manage the Software responsibly and effectively, as may be reasonably requested by IO Eats from time to time.
10.4 The Subscriber is responsible for keeping the Software operational to ensure the continuous receipt and processing of orders. Any faults, malfunctions, or damage to the Software must be reported promptly to IO Eats. IO Eats shall have the right to access the Subscriber’s premises during normal business hours for inspection, maintenance, repair, replacement, or removal of the Software. IO Eats may charge the Subscriber for the cost of repair or replacement if the damage is due to the Subscriber’s gross negligence or wilful misconduct. Such charges may be deducted from payments otherwise due to the Subscriber in accordance with Clause 5 of these Terms and Conditions.
11.1 The Subscriber, having full authority to do so, hereby grants IO Eats a non-exclusive, royalty-free license for the duration of this Agreement to use the Subscriber’s logo and/or trade name for purposes referenced in this clause and any other use reasonably necessary in connection with the Agreement. The Subscriber agrees to provide IO Eats, upon request, with appropriate images or artwork to ensure accurate reproduction of its logo on marketing and promotional materials.
11.2 Subject to prior written approval by IO Eats on a case-by-case basis and the Subscriber’s strict adherence to IO Eats’ brand guidelines, IO Eats grants the Subscriber a revocable, non-exclusive, royalty-free license for the term of this Agreement to use IO Eats’ logo, trade name, and/or website address solely to promote the ordering services provided by IO Eats on behalf of the Subscriber. IO Eats shall provide the necessary artwork upon request to facilitate correct usage of its logo in such promotions.
11.3 As part of the business collaboration between the Parties, the Subscriber authorizes IO Eats to access and use its data, including but not limited to financial records, sales and order information, business strategies, proposals, and operational data (collectively, “Business Information”). This information may be shared with IO Eats’ affiliates and parent company for purposes including research, analysis, product and service improvement, business development, performance optimization, marketing, compliance with legal and regulatory requirements, financial and non-financial reporting, and responding to requests from government or regulatory bodies. All recipient entities shall treat such information as confidential.
11.4 The Subscriber shall bear sole responsibility for compliance with all applicable intellectual property (IP) laws, regulations, industry standards, and any governmental requirements related to IP ownership and use. IO Eats shall not be held liable for any failure by the Subscriber to meet such obligations or for any third-party claims related to the Subscriber’s logo or branding.
11.5 The Subscriber warrants that it is the legal owner or authorized licensee of all intellectual property rights related to its logo, including but not limited to copyrights, trademarks, service marks, designs, slogans, titles, and other associated materials. The Subscriber affirms that all such rights are cleared and paid for, and that the use of its logo does not infringe upon the rights of any third party within the applicable territory.
11.6 The Subscriber shall fully indemnify IO Eats against any and all costs, damages, liabilities, expenses (including reasonable legal fees), or losses incurred by IO Eats as a result of any actual or alleged infringement of a third party’s intellectual property rights stemming from IO Eats’ receipt or use of the Subscriber’s logo, trade name, or related materials.
11.7 Except as expressly provided in clauses 11.1, 11.2, and 11.3, nothing in this Agreement shall confer any rights of ownership or use of either Party’s intellectual property upon the other. All intellectual property rights shall remain the sole and exclusive property of the respective Party that owns or licenses such rights.
12.1 Either Party may terminate this Agreement by providing written notice to the other Party in the following circumstances:
12.1.1 If any payment due under this Agreement is not received within ten (10) days from its due date; or
12.1.2 If the other Party commits a material breach of any provision of this Agreement which is either (a) incapable of remedy, or (b) capable of remedy but remains unremedied for a period of seven (7) days following receipt of written notice detailing the breach.
12.2 Either Party may terminate this Agreement without cause by providing thirty (30) days’ prior written notice to the other Party.
12.3 Upon termination of the Agreement for any reason, each Party shall immediately discontinue use of the other Party’s intellectual property, including but not limited to the Software. Each Party shall return any such materials in its possession or, where applicable, permanently delete or uninstall them from its systems and confirm such action in writing to the other Party.
13.1 The Subscriber shall bear sole responsibility for ensuring full compliance with all applicable laws, regulations, rules, and standards of the Sultanate of Oman relating to the preparation, sale, marketing, and safety of the Orders and their components.
14.1 The Subscriber shall be solely responsible and liable for any claims made by Customers against IO Eats arising, whether directly or indirectly, from the description, quality, content, or packaging of the Orders, or any damage caused by the Subscriber’s acts, omissions, negligence, or default. This includes, but is not limited to, claims or allegations that:
i) the Orders do not conform to descriptions provided on the IO Eats platform (e.g., claims that items are gluten-free, nut-free, or suitable for vegetarians or vegans);
ii) the food has been improperly prepared, is unfit for consumption, or fails to meet acceptable taste or quality standards;
iii) the food has been inadequately or improperly packaged; or
iv) consumption of the food resulted in food poisoning or other health issues.
14.2 Should IO Eats determine, in its sole discretion, that the Subscriber has engaged in any intentional, harmful, and/or fraudulent conduct—whether independently or in collusion with a Customer—IO Eats reserves the right to immediately terminate this Agreement without notice. In such cases, the Subscriber shall fully indemnify IO Eats for any and all losses, liabilities, claims, damages, and third-party actions resulting directly or indirectly from such misconduct.
14.3 The Subscriber agrees to fully indemnify, defend, and hold harmless IO Eats, its employees, and authorized representatives from any and all claims, actions, suits (legal or administrative), demands, damages, liabilities, costs, interest, legal fees, or expenses of any kind. This indemnity covers claims arising directly or indirectly from any act, omission, fault, or negligence—whether active or passive—by the Subscriber or by any person acting under the Subscriber’s direction or on its behalf, in connection with the performance of this Agreement.
14.4 IO Eats will make commercially reasonable efforts to maintain continuous uptime and availability of its Services and Platform. However, IO Eats shall not be liable for any failure, interruption, discontinuation, or inadequacy in the Services, Software, Payment Systems, or Platform, including but not limited to permanent shutdowns due to court orders, governmental directives, technical issues, or extraordinary events. The Subscriber expressly waives any right to claim damages, losses, lost profits, or other liabilities arising from such interruptions or service failures.
14.5 The IO Eats platform and services are provided “as is” and “as available.” IO Eats makes no warranties or representations, express, implied, or statutory, except as expressly set forth in this Agreement. This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. IO Eats does not guarantee the reliability, timeliness, quality, suitability, or availability of its platform, services, or any service requested via its platform. Nor does IO Eats warrant that its platform will be uninterrupted or error-free. To the fullest extent permitted under applicable law, the Subscriber assumes all risks arising from the use of IO Eats’ platform and services.
15.1 Neither Party shall be held liable for any failure or delay in fulfilling their obligations under this Agreement if such failure or delay is caused by factors beyond their reasonable control. Such factors include, but are not limited to, cyber-attacks, technical failures, power outages, internet service provider issues, industrial actions, civil unrest, strikes, fires, floods, storms, earthquakes, terrorism, acts of war, government actions, or any other similar events.
16.1 All notices under this Agreement must be in writing and will be considered properly given:
16.1.1. On the same day of delivery if delivered by hand during the recipient’s normal business hours;
16.1.2. On the same day of transmission if sent via facsimile, telex, or email, provided that a successful transmission report or return receipt is generated;
16.1.3. On the third business day following mailing if sent by post.
16.2 All notices must be sent to the address or email address of each Party specified in the LOA, or as updated, provided that such changes have been communicated to the other Party in accordance with this clause.
17.1 This Agreement represents the entire understanding between the Parties and supersedes all prior agreements, understandings, or arrangements, whether written, oral, or implied, related to the subject matter hereof.
17.2 If any provision or part of a provision of this Agreement is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision or part thereof will be deemed deleted. Any modification or deletion under this clause will not affect the validity or enforceability of the remaining provisions of the Agreement.
17.3 The Subscriber shall not assign any of its rights or obligations under this Agreement to any third party without IO Eats’ prior written consent. IO Eats may assign all or part of its rights and obligations under this Agreement to a third party at any time without the Subscriber's consent or notice.
17.4 In the event of a Change of Control, the Subscriber will remain liable for any accrued liabilities, including unpaid amounts owed to IO Eats, as of the effective date of the Change of Control. For the purposes of this clause, “Change of Control” means:
(i) a sale of all or substantially all of the Subscriber’s assets,
(ii) a merger or consolidation of the Subscriber,
(iii) a transaction where a third party acquires the Subscriber’s ownership, or
(iv) a transaction where a third party acquires beneficial ownership of the Subscriber.
17.5 If the Subscriber sells or divests any of its stores, IO Eats has the right to amend the LOA to reflect such changes. IO Eats may adjust the commercial terms of the LOA to account for the new number of Subscribers affected by the Agreement.
17.6 This Agreement does not create a partnership between the Parties, and neither Party has the authority to bind the other except as expressly provided herein.
17.7 IO Eats reserves the right to amend, add, delete, or consolidate any provisions of its T&Cs, LOA, and fee structure at its sole discretion. Any amendments will be effective 30 days after written notification is sent to the Subscriber’s registered email or by any other method specified in this Agreement.
17.8 This Agreement is governed by and construed in accordance with Omani law and regulations. In the event of a dispute, the Parties shall attempt to resolve the matter through good faith negotiation and consultation. If the dispute is not resolved within one (1) month, it shall be referred exclusively to the courts in Muscat.
18.1 All advertising content is subject to approval by IO Eats, which reserves the right to reject or cancel any advertisement or part of it for any reason it deems unsuitable. IO Eats is not bound by any conditions, whether printed or otherwise, in the advertiser's instructions if they conflict with IO Eats' rates, specifications, or any terms and conditions set forth in this Agreement.
18.2 IO Eats assumes no liability for errors in materials when modifications have been requested for online ads or when such changes are made to meet production requirements.
18.3 IO Eats is not responsible for errors in the advertiser's index.
18.4 IO Eats is not liable for delays in delivery or non-delivery due to circumstances beyond its control that affect production or delivery in any manner.
18.5 All invoices must be paid by the Subscriber within thirty (30) days from the invoice date.
18.6 Online ad cancellations must be submitted at least thirty (30) days before the scheduled start date. If the cancellation is made after this period, the full amount will be charged to the Subscriber, and no refunds will be issued.
18.7 Orders requesting specific ad positions are accepted on a request basis only, and specific positions are not guaranteed.
18.8 The advertiser and its representatives confirm they have the right and authorization to publish any submitted advertisement, and that they are fully licensed to use all content, including but not limited to, names and images of individuals (living or deceased), trademarks, service marks, copyrighted, proprietary, or otherwise private materials, and testimonials. The advertiser and its representatives agree to indemnify and hold IO Eats harmless from any loss, liability, damage, or expense arising from the reproduction, printing, or publishing of such advertisement.
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